FAQ

• How accessible are the escape games?

  Due to Casa Loma’s Heritage Site status, unfortunately our site isn’t wheelchair accessible. Escape From the Tower and The Dragon’s Song in particular both feature a large number of stairs to climb during the game. For all of our games you should make sure to wear comfortable footwear and clothing.

• Is there parking available on-site?

  Parking is available at Casa Loma, but it is $15 per vehicle.

• Is there a place to put my personal belongings on-site?

  There will be a place to put your coat and personal belongings after your game introduction has concluded and you are brought into the game itself.

• I cannot find any dates that I can attend. When do tickets become available?

  We open our tickets to the public two months in advance, so keep an eye on our website for when tickets become available or subscribe to our mailing list.

• Does my ticket grant me admission to tour Casa Loma?

  No, your ticket is only for the Escape Game, you must purchase a separate ticket to tour Casa Loma. Visit their website for more information.

• Do you have gift vouchers?

  Yes! Click on ‘gift cards’ located in our main nav to learn more.

• What are the max and min players for each game?

  Escape From The Tower
  Min 4 – Max 6

  King of The Bootleggers
  Min 6 – Max 12

  Station M
  Min 4 – Max 6

  Murdoch Mysteries
  Min 4 – Max 6

  The Dragon’s Song
  Min 6 – Max 12

• Are tickets refundable?

  No. All sales are final. Please be aware that our game is a live event, so once the booking is confirmed, refunds, cancellations or reschedules are not accepted.

• Are tickets transferable to my friend?

  Yes. You can give/sell your tickets to another person.

• Can I put all the tickets under my name?

  Yes. Please make sure that you (or your friend) come prepared with your booking confirmation email just in case.

• Can I take photos or video in the room?

  No. Cameras are not allowed in the room. No photos or videos are allowed.

• Wouldn’t this be more fun after a few drinks?

  Escape games require a sharp and sober mind. Also, you may be grouped with other players, so it’s important that you’re cooperative. Please note if you arrive intoxicated, our staff has the right of refusal, and no refunds will be given.

• Can kids play the game?

  The minimum age to play our games is 10, with the exception of The Dragon’s Song which has a minimum age of 8. Everyone under 16 years old must be accompanied by an adult, and we require one adult per five children in the game. Note that the chaperones are considered players and count towards the maximum capacity of the room.

• Do you offer corporate bookings?

  Yes. We’d love to host you and your group of friends or co-workers! e-mail us at team@secretcityadventures.com to book a private game or visit our Corporate Events page for more details.

• Are there any health risks to playing the game?

  No. However, all players should be aware that the tower has 4 flights of stairs and can get quite warm in the summertime. If anyone is feeling sick or ill at any point, one of our staff members will escort you out of the tower.

• How long is the escape game?

  You are in the escape game for up to 60 minutes and there is a 15-minute introduction and “outro” at the end of each game. Your entire experience is 90 minutes.